Frequently asked questions

You can access Hesta Health from your smartphone, tablet, or computer. Our platform is designed to work on all modern browsers (such as Chrome, Safari, Edge, and Firefox). For the best experience, we recommend using the latest version of your browser and keeping your device software up to date.

No download is required. You can access your Hesta Health dashboard securely via your web browser. If you’re using your phone, you can save Hesta Health to your home screen for quick access, just like an app. How to save Hesta Health to your home screen   On iPhone (Safari): Open your Hesta Health dashboard in Safari. Tap the Share icon at the bottom of the screen. Scroll down and tap Add to Home Screen. Tap Add in the top right corner. You’ll now see Hesta Health on your home screen like an app. On Android (Chrome): Open your Hesta Health dashboard in Chrome. Tap the three dots in the top right corner. Tap Add to Home screen. Confirm by tapping Add. Hesta Health will now appear on your home screen for easy access.

First, please check your spam or junk folder. If you still can’t find it, contact support@hesta.health and we’ll resend it right away. Sometimes email filters delay delivery by a few minutes, so it may also be worth waiting 5 to 10 minutes before checking again.

On the login page, click “Forgot password” and follow the instructions to reset your password securely. If you continue to have trouble, email support@hesta.health and we’ll help you regain access as quickly as possible.

You can save your progress at any time and return later. If a page won’t load or you’re experiencing technical issues: Refresh your browser Try switching to a different browser Ensure your internet connection is stable If the issue continues, please email support@hesta.health with a screenshot (if possible), and we’ll investigate.

Please try: Logging out and back in Clearing your browser cache Updating your browser Switching devices (e.g., from phone to laptop) If the problem persists, contact support@hesta.health and let us know what device and browser you’re using so we can resolve it quickly.

You can email support@hesta.health. If you need to change important medical information after submitting your Hesta360, please contact our care team via WhatsApp or email support@hesta.health so we can ensure your clinician has the most accurate information.

WhatsApp uses end to end encryption. This means that messages are encrypted on your device and can only be read by you and the intended recipient. Not even WhatsApp can access the content of encrypted messages. When you message us via WhatsApp, your conversations are protected by this encryption. However, there are a few important things to be aware of: The security of messages also depends on how your own device is protected. We recommend using a passcode, biometric lock, and keeping your phone software up to date. We handle any information you share with us in line with UK data protection laws and our own strict privacy and clinical governance standards. For sensitive data requests (such as full records or formal documentation), we may ask you to contact us via email or using a secure online form to ensure identity verification.

If your online consultation is interrupted: Stay where you are, your clinician will attempt to reconnect. If reconnection fails, we will contact you by phone or email to reschedule promptly. We understand that life with a baby can be unpredictable, and we’ll work with you to find a convenient time.

At present, Hesta Health services are available to London-based UK residents only. You may be able to view parts of the platform from abroad, but clinical services (including blood tests and consultations) can only be delivered within our current service area.

You can request deletion of your account and associated data at any time by emailing privacy@hesta.health. We will confirm your identity and process your request in line with UK GDPR requirements.