Cookie notice

WHAT ARE COOKIES

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

TYPES OF COOKIES WE USE

Essential Cookies

These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas, detecting errors, secure checkout and payment functions.

Analytics Cookies

These cookies collect information that is used either in aggregate form to determine how effective our marketing campaigns are, or to help us understand how you use our website enabling us to better customise it for you.

Marketing and Customisation Cookies

These cookies collect information that is used either in aggregate form to determine how effective our marketing campaigns are, or to help us better target our marketing campaigns.

Third-party-cookies

We may use third-party services that place cookies on your device, including:

Google Analytics - for website analytics
Payment processors - for secure payment processing
Customer support tools - for chat and support functions
Marketing platforms - for targeted advertising

OTHER TRACKING TECHNOLOGIES

We may use other similar technologies like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enables us to recognise when someone has visited our website or opened an email we have sent them.

HOW TO MANAGE COOKIES

Browser Settings

You can accept or refuse cookies through your browser settings. Most computers and some mobile web browsers automatically accept cookies, but you can change your browser to prevent this or to notify you each time a cookie is set.

Cookie Preferences

You can manage your cookie preferences through our cookie consent banner when you first visit our website.

Disabling Cookies

Please note that by blocking or deleting cookies you may not be able to take full advantage of our website.

Learn More

You can learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browsers.

LEGAL BASIS FOR PROCESSING

We process cookies based on:

Your consent for non-essential cookies
Legitimate interests for essential cookies necessary for website functionality
Contract performance for cookies required to provide our services

DATA RETENTION

Different cookies have different retention periods:

Session cookies are deleted when you close your browser
Persistent cookies remain on your device for a set period or until you delete them
Analytics cookies typically expire after 2 years

INTERNATIONAL TRANSFERS

Some of our third-party cookie providers may transfer your data outside the UK. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

YOUR RIGHTS

You have the same rights regarding cookie data as outlined in our Privacy Policy, including:

Right to access your data
Right to rectification
Right to erasure
Right to withdraw consent

UPDATES TO THIS POLICY

We may update this Cookies Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

For questions about this Cookies Policy, contact us at:

Email: privacy@hestahealth.com
Address: 71-71 Shelton Street London WC2H 9JQ